What Are SOPs & How Do You Write Good Ones?

first_img1. Create a list of processesTo begin, come up with an in-depth list of functions employees perform for their jobs that need SOPs. Some departments that could benefit from SOPs include finance, legal, HR, customer service, and IT. Think about those jobs that have a strict protocol; where not missing one step is vital.For example, a new public relations professional would need to know the processes of writing press releases and securing press for their company. This is a great reason for creating an SOP.2. Format your processYou can get creative with how you present SOPs. As long as they are easy to understand, there are no bounds to how a workflow can be created. The most widely seen SOP formats include: Step-by-step documents, workflow diagrams, organizational charts, detailed instructions, and checklists.What kind of format would the public relations professional best receive their SOP? Most likely a workflow diagram. This would allow them to see why they must complete one step in order to get to the next. From writing the headline at the top to including correct hyperlinks, every step would be clearly notated.3. CommunicateMake sure the process you write is accurate. Talk to the employees who will be using it every day. Ask for their feedback and advice. If they can provide useful edits or tips that would make the SOP easier to understand, include them.For example, a reliable source for an SOP on how to write a solid press release would likely be a senior publicist or manager at the company3. WriteWrite the SOP by using the method that works best for your situation. Think about who you’re writing the SOP for and how the information will best be presented. This is also a good time to figure out who will be responsible for updating the SOP as needed.A public relations professional would most likely benefit from an SOP about how to write press releases that give specific directions about format. For example, “Paragraph one must be 50-60 words introducing the album, the band, and their concept for the record cycle,” and “Paragraph two must be 30-40 words and include short descriptions of 2-3 songs.”4. ImplementationSOPs should be updated at least once a year after implementation. They should always reflect the needs of the organization at that time. Maintaining them is important so employees always have the most up-to-date information about what’s expected from their day-to-day.SOPs aren’t the quickest or shortest guides to write. But they can become a time-consuming project. Software can help speed up the writing process, and we’ve rounded up a couple of superstars:(was a little unsure about the formatting for the list) Topics: Best SOP Software iPaas A good SOP is clearly worded and easy to read. Well-written SOPs have steps that are short and simple and are usually presented in a flow chart or clearly labeled document.Image Source: Process.itIf you’ve never written an SOP before, take a look at how to write a great one. Originally published Oct 4, 2019 4:00:00 AM, updated October 04 2019 1. TrelloPrice: Free, $10 a month for Business Class Subscription, $20.83 per 100 users per monthTrello is a scheduling tool that allows its users to see their collaboration using “cards,” that are like virtual sticky notes for each board. Trello can be used for organization; from editorial calendars to SOPs.Image Source: TrelloWe like Trello for its ease of having all documents in one place. If you scroll through this Office Management board, you can see a list of responsibilities for certain employees. 2. HubSpot workflows Price: Included with Marketing, Service, and Sales Service Hubs with Professional and Enterprise subscriptions.HubSpot’s CRM includes the workflows tool, which allows users to use marketing automation technology within their business. Workflows turn actions and/or commands into customizable flow charts.Image Source: HubSpotWe like the workflows tool for SOPs because it has the option to write out lists into a visual chart.3. EvernotePrice: Free plan, then $7.99 per month for Evernote Premium, and $14.99 for Evernote Business. Evernote is a popular note-taking app that lets you do a lot more than take organized notes. It offers numerous organization, collaboration, and administration functions. The app also has a number of templates, including one for SOPs.Image Source: EvernoteWe like Evernote because of the compatibility with different operating systems and organization capability. 4. Pipefy Price: Free plan, then $9 per month for Professional Plan, $18 per month for Business Plan, and contact-based for Enterprise PlanPipefy offers resources and tools for process management. Choose from an assortment of templates (seriously, there are so many), most of which are offered for free. There are a number of SOP templates that specify your organization’s needs, such as “Team Member Onboarding.”Image Source: PipefyWe love Pipefy because of its abundance of templates available and easy-to-understand template titles. 5. SweetProcess Price: 14-day free trial, then $82.50 per month for a team of 20 members, plus $4.17 for each additional user. SOP writing is SweetProcess’ main jam. Their tagline is, “Who said writing SOPs have to be painful?” so you can guarantee an easy-to-follow experience.Image Source: SweetProcessFor more free inspiration, check out HubSpot’s section of easy-to-use templates. Trello HubSpot workflows Evernote Pipefy SweetProcesscenter_img Imagine this: You’re a project manager at a boutique marketing firm tasked with training the new PM and getting them up to speed on how to do their job to meet expectations. To fulfill this request, you probably had to learn a series of actions already set in place. That series of actions is called a standard operating procedure (SOP), and they help to routinize job functions.Receive a 12-month marketing plan in less than 10 minutes with the help of our free generator.  A standard operating procedure (SOP) is a step-by-step list of instructions detailing how to execute a routine procedure. SOPs are useful for communication and productivity. Managers can save time training new hires by sharing an SOP, and employees will always have a point of reference for step-by-step instructions on how to execute specific tasks. Create a list of processes Communicate Write Implement Standard Operating Procedure Don’t forget to share this post! How to Write an SOPlast_img read more

Kerry tells Committee US endorsed democratic progress in Sri Lanka

The US Government is seeking the approval of the Senate Foreign Relations Committee for approximately $50 billion in the 2017 budget for foreign affairs. The United States said that in 2015, the US Government strongly endorsed democratic progress in Sri Lanka.US Secretary of State John Kerry, speaking spoke before the Senate Foreign Relations Committee on the State Departments FY2017 budget, said that important democratic gains have been witnessed in, among other places, Sri Lanka, Nigeria, and Burma. Over the course of his testimony Secretary Kerry outlined how this funding supports the State Department’s and other development and national security agencies’ efforts to tackle transnational challenges ranging from countering violent extremism, nuclear proliferation, global health, cyber warfare, and widespread migration caused by conflict and instability.Secretary Kerry also pointed to areas where the State Department and its partners are working to leverage opportunities created by unprecedented international coordination on issues like climate change and trade. (Colombo Gazette) “Our diplomatic priorities include support for human rights and the continued evolution of an open and democratic political process in Burma, where a freely-elected parliament has been seated for the first time, and where we have called for an end to discrimination and violence directed at the Rohingya Muslim minority. Our FY 2017 budget includes $1.25 billion in assistance to the national unity government of Afghanistan to strengthen its institutions, bolster its security capabilities, repel attacks by violent extremists, implement economic reforms, preserve gains made over the last decade (including for women and girls), and move forward with a wide range of social programs. We are requesting $742 million in aid to Pakistan to support its citizens as they seek security, build democracy and sustain economic growth and development – even as the country continues to suffer from terrorist attacks. Last October, I traveled to every state in Central Asia to reaffirm America’s friendship with the people in that part of the world and to discuss shared concerns in such areas as security, energy policy, development, and human rights. Also in 2015, we strongly endorsed democratic progress in Sri Lanka, while elevating our important strategic dialogue with India to include a commercial component, reflecting the five-fold increase in bilateral trade over the last decade,” he said. read more